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Rapidly growing venture-funded high-tech early-stage technology products and services company located in the Jackson, MS is looking to expand its hosted support and managed services organization with the addition of a System Manager/Team Lead. The candidate will have at least 5-10 years of experience supporting outsourced functional and technical operations for large complex accounts. Working with the Director of Managed Services, the System Manager/Team Lead will own the primary operational leadership role for the daily customer support and services operations of the SmartSynch Advanced Meter Infrastructure (AMI) solution deployed at large Electric Utilities. The System Manager is responsible for ensuring overall Customer Satisfaction and is directly involved with managing, directing, supporting and training the Account Team staff.
Duties
- Coordinates and manages all day to day efforts of the Managed Services Account Team
- Provides leadership and management of Account Team members
- Responsible for daily customer operations, support and field deployment and efforts
- Ensures daily data collection and monthly data file export creation and accuracy to the customer
- Ensures effective troubleshooting, documentation and resolution of issues with vendor and network providers
- Oversees product return process and participates in formal communication status updates with key internal and customer contacts on a regular basis
- Works with the Account Program Director to ensure a successful deployment, efficient daily operation, and 100% customer satisfaction
- Create and maintain reports pertaining to everyday business submitted on a daily weekly and monthly basis
- Perform monthly and yearly evaluations of employees
- Monitor and submit new department procedures ideas and processes to ensure an efficient operation
- Troubleshoot software, communication and technical support issues by responding to customer support requests and working these issues to resolution.
Qualifications
- Bachelor's degree (B.A. or B.S.) from a four-year college or university in Computer Science, Business Information Systems, Computer Engineering, or related field is required.
- Experience in Oracle or MS SQL relational Data Base technical support or hosted application support environment.
- Experience with robust, enterprise level, application software.
- Excellent oral, written, and presentation communications skills combined with the ability to effectively communicate technical issues with individuals, team members, and executives.
- Excellent problem solving, logic and analytical skills.
- Demonstrated abilities in problem solving, interpersonal skills and computer skills.
- Ability to communicate clearly when confronting problems and working through solutions.
- Be self-motivated and be able to handle pressure.
- Experience with the Utility Industry a plus.
Compensation commensurate with experience. Send resume to:
SmartSynch, Inc.
Human Resources
4400 Old Canton Rd., Suite 300
Jackson, MS 39211
Or by email:
HR@smartsynch.com
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To Apply
Please contact
Human Resources at hr@smartsynch.com to apply or find out more information regarding the positions available.
SmartSynch is an equal opportunity employer.
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